Overnight Boarding Cancellation Policy
We are a Pet Hotel and require 2 days notice to cancel or adjust your pet’s reservation, please note we require 5 days notice of cancellation for Student Christmas & March Break. We often have a waiting list and this notice period allows us to book customers who are waiting for a room to become vacant. Country Creek does charge for time booked unless this notification period is given.
Daycare Cancellation Policy
If you need to cancel daycare for your pet, we require you to let us know by 6:00pm the day before. We often have a waiting list and this notice period allows us to book customers who are waiting for available space. We do understand that life happens and will give you the opportunity to re-book within 6 days on a not already scheduled day (upon availability), otherwise the day will be charged in full. Re-booking is at our discretion.
Non -Refundable Deposit
A $70 non-refundable deposit or stay paid in full, is required to book for the following dates
- Long weekends – this includes Family day, Easter, Victoria Day, Canada Day, Civic Holiday, Labour Day and Thanksgiving weekends
- Summer vacations (between June 1st and September 1st) that are 4 nights or more
- Student Christmas Break
- Student March Break
Holiday Surcharge
- Holiday Surcharge – An extra fee will be applied per pet on statutory holiday weekends, including the Civic Holiday in August.
Vaccination & Flea Prevention Policy
Proof of current, full vaccination is mandatory for all canine guests. Canine guests also require Bordetella against Kennel Cough. This is to be administered at least 5 days prior to boarding by your veterinarian.
Flea prevention of some sort is also highly recommended for all guests prior to boarding. (Apr-Nov).
Supplemental Food Policy
Being in a kennel setting can sometimes be stressful for dogs that are not used to it. If your pet shows signs of gastrointestinal distress, we will try to help by giving them pumpkin and/or probiotics with their regular diet, if it continues we will alter their diet to rice and chicken. We take these steps to avoid further complications and a trip to the veterinarian. This is an additional cost to you. We may make this judgment call without contacting you, please let us know if you do not want this service prior to your stay.
**Please note that prices will be changing on May 1, 2025.
Disclaimer: Pricing & Policies are Subject to Change without notice.